The Nutrition House operates as a cash-based private practice. We accept credit card, EFT and GEO payments. We do not bill medical aids directly. Payment statements are issued after each session which you may submit to your medical aid for reimbursement.

Payment is required upfront to confirm all virtual appointments, new patient appointments and block bookings. Proof of payment must be submitted before your booking is confirmed.

Single session fees are non-refundable once the session has been attended. We do not offer refunds based on outcomes or perceived results.

All block booking payments are non-refundable once purchased. Block bookings are valid for 12 months from the date of purchase. Any sessions not used within this period are forfeited. Block bookings may not be transferred between patients or between dietitians.

Cancellations must be made more than 24 hours before your appointment. Late cancellations and no-shows are billed in full. Sessions still end at the originally scheduled time if you arrive late — we are unable to extend sessions as this affects other patients.

All supplement sales are final. Supplements are not eligible for return, exchange or refund under any circumstances. This policy exists to protect the safety and integrity of our patients — we cannot accept returns on products that have left our care. Please consult your dietitian before purchasing if you are unsure whether a product is right for you.

Patient portal subscriptions of €10 per month may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused portions of a billing cycle. You retain access until the end of the paid period.

In cases of serious medical emergency or other documented exceptional circumstances, refund requests may be considered on a case-by-case basis at the sole discretion of The Nutrition House. All such requests must be submitted in writing to admin@thenutritionhouse.co.za along with any relevant supporting documentation.