Practice policy
House rules 2027.
Please read our practice policy carefully before your appointment. By booking a consultation you agree to these terms.
24h
Response time
24h
Cancellation window
12mo
Block validity
Private
Practice type
01 — Payment
How we handle payments
Accepted methods
Credit card, EFT and GEO. Upfront required for all new and virtual patients.
Medical aid receipts
Full statements issued for reimbursement. We do not bill medical aids directly.
Proof of payment
Required for virtual and block bookings. Email to confirm your appointment.
Required
EFT banking details
Bank
FNB
Branch code
254677
Account number
630 273 184 92
Reference
Your full name
Virtual patients only
Invoicing for virtual consultations
Invoices for virtual sessions are issued by our South African practice. Every invoice includes a QR code — scan it with your phone or click on it to pay securely.
02 — Appointments
Booking and cancellations
24h
Cancellation policy
Bookings cancelled within 24 hours of the scheduled appointment time, or appointments not attended, will be billed in full. Please contact us as soon as possible if you need to reschedule.
Virtual and in-person
Same rates apply for both. No additional charge for virtual sessions.
Same rate
Late arrivals
Sessions end at the originally scheduled time. We cannot extend due to late arrival as this affects other patients.
Confirmation
Your appointment is confirmed once payment is received and proof of payment submitted.
03 — Booking system
Powered by Bookem
Our booking platform
All appointment management, confirmations and payments are handled through Bookem — a professional booking system built for health practices.
What to expect after booking
Once your appointment is confirmed you will receive automated communication via Bookem.
Confirmation and reminder emails
Automatic appointment confirmations and reminder emails sent directly from Bookem.
Invoice delivery with payment links
Your invoice is sent through Bookem and includes a secure payment link for instant payment.
04 — Fee schedule
2027 consultation fees
Effective January 2027. Subject to annual review.
The Starting Block
Complete package · 5 sessions
R 4 950
€ 285
Initial Consultation
60 minutes
R 2 090
€ 125
The Plan
20–40 minutes
R 1 120
€ 65
Follow Up
20 minutes
R 770
€ 42
Follow Up Block
3 × 20 minutes
R 2 070
€ 120
Vitality Assessment
30 minutes · 1 000 pts/year
R 730
ZAR only
DNA Feedback
Interpretation
R 870
€ 55
EU pricing
European patients
Invoiced in ZAR
All fees are VAT inclusive. EUR prices are fixed and indicative — all payments are invoiced and processed in ZAR at checkout.
05 — Block bookings
Terms for block bookings
Non-refundable
All block bookings are non-refundable once purchased.
Valid for 12 months
From date of purchase. Sessions not used within this period will be forfeited.
Non-transferable
Cannot be transferred between patients or between dietitians.
Upfront payment required
Full payment is due before the first session in a block booking.
Questions about your booking?
Contact us before your appointment if you have any questions about our policy or your booking.
admin@thenutritionhouse.co.za
+27 61 548 8451 (WhatsApp)
Response within 24 hours
thenutritionhouse.co.za